Versand
Shipping Policy
Thank you for shopping with us! We are committed to delivering your products quickly, safely, and reliably. Please read our shipping policy below.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
During high-demand periods, processing times may be slightly extended.
Shipping Methods & Delivery Time
We offer standard and express shipping options depending on your location.
Estimated Delivery Times
Ukraine: 1–5 business days
Europe: 5–15 business days
International: 7–21 business days
Delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on:
Delivery location
Package weight
Selected shipping method
Free shipping promotions may be available for qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email or SMS (if provided).
International Shipping
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrectly entered addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged:
Contact us within 7 days of delivery.
Provide your order number and photos (if applicable).
We will work with the shipping carrier to resolve the issue as quickly as possible.
Delays
We are not responsible for delays caused by:
Customs inspections
Weather conditions
Carrier service interruptions
Incorrect shipping information provided by the customer
Contact Us
If you have any questions about shipping, please contact our support team
We appreciate your business and thank you for choosing our store!